We are open.

Last updated 19/07/21

So… Covid restrictions are being reduced again; so we are reassessing our infection control procedures and requirements, and the rationale behind them.

First and foremost; we are healthcare professionals, and our prime motivation is the health of our patients. As such, the best way that we can protect you from exposure whilst on our premises is not to become infected ourselves.


Vaccines: These provide the vaccinated with a boost to their immune systems, so that they are primed to fight off any potential Covid infection. What it doesn’t do is provide anyone with a globe of invulnerability that no virus can get past. We have both been double vaccinated.

Face Masks: These prevent or slow the expulsion of water droplets from breathing / coughing / sneezing – the bigger the droplet, the more effective the mask. The virus survives in these water droplets – with more virus particles in larger, heavier droplets, and fewer in smaller (aerosol) droplets. Consequently, masks protect other people from the wearer, not the wearer themselves; equally, they only reduce the chance of infection, not eliminate it.
To protect ourselves, we will continue to require patients to wear a mask; and to protect patients from ourselves, we will continue to wear our own. For those who are not able/willing to wear a mask, we will continue to offer virtual consultations.

Face Shields: These are plastic barriers worn in front of the face; that prevent larger water droplets getting into our eyes, and provide extra protection for our mouths. We will continue to wear these.

Aprons and Gloves: These are to mitigate the risk of transferring virus particles from surfaces and clothes (fomites) onto other surfaces, like hands and faces. Risk of fomite transmission is very low, but controlling for it is best practice, and allows healthcare professionals to be exempt from being considered a close contact whilst wearing such items. We will continue to do so.

Cleaning: This is to kill any virus transmission on surfaces before they can be transferred to humans. Whilst risk of fomite transmission is very low, it is a quick and easy precaution, and we will continue to clean anything touched by ourselves or out patients during a consultation.

Ventilation and Fallow: Ventilation is to replace the air within the treatment room between patients, removing any airborne water droplets and their virus particles. Fallow is the time we allow between patient bookings to avoid patients meeting in reception (and the risk of transmission from one to the other), whilst also allowing time to properly ventilate and clean the rooms. We will continue to ventilate and allow a fallow time, but ease this from 20 to 10 minutes (minimum).

Time Limits: The longer you are in a room with someone, the greater the risk of transmission, especially from airborne / aerosolised droplets. We will ease this time limit from 40 minutes to 120 minutes. This means that we will be offering 60 and 90 minute massage appointments again, whilst chiropractic new patients no longer have to be a combination of virtual and in-person care (though they can be if preferred).

Virtual Health: Appointments that require only talking and some basic movements; advice and exercise prescription etc can be conducted by video consultation; the only way of completely eliminating the risk of virus transmission. We will continue to offer virtual health consultations (charged at ⅔ normal price); and strongly recommend them for free chat appointments, and some chiropractic appointments, but no longer insist upon them.

Ultimately, at Back In Action, we are doing all that we reasonably can to minimise risk whilst remaining open. However, we cannot eliminate risk, especially as COVID-19 can be spread by those showing no symptoms.

Is it Covid?